You may withdraw your consent at any time by contacting us at [email protected]
Collection of Personal Information
We may collect the following types of personal information:
country of residence;
age or date of birth;
nicknames, usernames and passwords that you use to access our Services;
your device ID, device type, browser type, browser version, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and web and error log information;
details of the products and services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries;
transactional information (including your method of payment, bank account details, cryptographic wallet addresses, and cryptographic wallet service providers);
any information held by any third party which is publicly available or which you consent, or authorise us, to migrate to our Services, including but not limited to, Facebook, Twitter, Instagram, Telegram, Slack, Flock, Reddit and LinkedIn;
any additional information relating to you that you provide to us directly through the Services (including our website or app) or indirectly through your use of our Services or online presence or through other websites or accounts from which you permit us to collect information;
information you provide to us through customer surveys, polls or questionnaires; or
any other personal information that may be required in order to facilitate your dealings with us.
register to use the Services (including via our website or app);
complete registration or enquiry forms, order any products or services from us or third party merchants, publish reviews, upload content, participate in message boards, blogs and/or any other user generated content facilities or send emails to us;
post content and/or publish information on the Services;
communicate with us and/or any of our related bodies corporate, agents, suppliers, contractors and/or merchants and/or any of the users of the Services through correspondence, chats, email, or when you share information with such persons from other applications, services or websites; or
interact with other users of the Services and the websites, services, content and advertising of us, and/or any of our related bodies corporate, agents, suppliers, contractors and/or merchants. Where lawful and practical, you have the right to remain anonymous or to make use of a pseudonym, however if you choose to remain anonymous or to use a pseudonym, we and our third party contractors and merchants may not be able to provide you with access to some or all of our products or services (including information products and services).
Please do not submit your personal information to us if you do not wish for us to collect it.
Some personal information (for example, in respect of race, ethnicity or health information) is sensitive and requires a higher level of protection under the Privacy Law. We will only collect such sensitive information when we have your express consent for us to do so and the collection is reasonably necessary for us to provide our products and/or services or pursue one or more of our functions or activities, or where the information is required or authorised by law or necessary for the establishment, exercise or defence of a legal claim.
Why do we collect, use and disclose personal information?
We may collect, hold, process, use and disclose your personal information for the following purposes:
to enable you to access and use the Services, website, and applications of us or any of our related bodies corporate, agents, suppliers, contractors and merchants;
to operate, protect, improve and optimise the Services, website, applications, business and user experience of us and/or any of our related bodies corporate, agents, suppliers, contractors and/or merchants, such as to perform analytics, conduct research and for advertising and marketing;
to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;
to administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners;
to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties;
for the purpose of providing you with the Services (including via our website or app) and developing our business;
to personalise your use of the Services (including visits to our website) and developing the design and style of the Services (including our website and app) to improve the services provided to you;
to informing you about the latest changes to our website, products, services (including the Services) or promotional offers that you might find interesting;
for communicating (and personalising such communication) with you;
in order to enable you to share our content with others, for example, by using an 'Email a friend' or 'Share this' functionality’ feature;
carrying out technical and statistical analysis to measure the performance of our Services and our website; and/or to develop anonymised consumer insights (including with third party data processors and analysts) in order that we may better understand your preferences and interests, personalise your experience and enhance the products and services that you receive. We automatically gather information to monitor the use of our Services. Most of the data we collect is aggregated, and such aggregated information is effectively anonymous to us.
Sometimes you will be asked to confirm that you agree to a particular activity, or the collection of your personal information for a specific purpose. Though we usually collect aggregate data, we will make it clear to you if any information is being collected in a way that could personally identify you.
Disclosure of Your Personal Information
our officers, related bodies corporate, agents and contractors;
our third party suppliers, merchants and service providers (including providers for the operation of the Services and/or our websites and/or our business or in connection with providing our products and services to you);
professional advisers, dealers and agents;
our existing or potential agents, business partners or partners;
our sponsors or promoters of any competition that we conduct via our services;
anyone to whom our assets or businesses (or any part of them) are transferred;
any person to whom you would reasonably expect that your personal information would be disclosed;
specific third parties authorised by you to receive information held by us; and/or other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by the Privacy Act or any other applicable law.
We may disclose information about you with suppliers that we engage to help us provide certain services and/or functionality.. We will use commercially reasonable endeavours to take steps to control and be responsible for the use of your information by such suppliers.
We reserve the right to disclose your personal information to comply with applicable laws and any lawful request for information from government and/or regulatory authorities.
Subject to obtaining your consent, we may also supply personal information about you to third parties other than as set out above.
Information you make public
Some of our Services are open to other users to view. Any information you create or post in these locations are available and accessible to other users of our Services.
Our Services may also enable you to upload, post, transmit, display, perform or distribute content, information or other data, which may include your personal information. Any information that you choose to disclose by means of such features may become public information.
We strongly urge you to exercise caution when deciding to disclose your personal information by such means. You agree to assume all responsibility for all personal information that you have made public.
Third party social media services
We may operate one of more forums, groups, chat rooms, or other services and facilities which are hosted on third party social media services and websites, including but not limited to, Facebook, Twitter, Instagram, Telegram, Slack, Flock, Reddit and LinkedIn.
Your use of, and participation in, such services and facilities is subject always to the terms of service, acceptable use policies, privacy policies, and other terms and conditions adopted by those third party social media services and websites.
Any information which you disclose on any third party social media services and websites is at your own risk and expense. We accept no liability or responsibility whatsoever in relation to the use, non-use or misuse of such third party social media services and websites by you or any other person.
Disclosure of personal information outside Canada
We may disclose personal information outside of Australia to related bodies corporate, employees, agents, contractors and/or merchants, third party suppliers and information technology and cloud services providers located in countries other than Australia, including but not limited to the United States of America, including any nominated user (who may be located in any country around the world) who you engage to provide services to or for you.
When you provide your personal information to us, you consent to the disclosure of your information outside of Australia and acknowledge that we are not required to ensure that overseas recipients handle that personal information in compliance with Australian Privacy Law. We will, however, take reasonable steps to ensure that any overseas recipient will deal with such personal information in compliance with the Australian Privacy Principles contained in the Privacy Act, or such other laws or schemes which are substantially similar to the Australian Privacy Principles.
Consent to overseas disclosure
you consent to the transfer; or the disclosure of the information is required, authorised or permitted by or under an Australian law, other applicable law or a court/tribunal order.
Disclosure for analytics
We may use third party analytics software to track your usage of our Services. All analytics data will be self-hosted on a secure server controlled by us.
Cookies and web beacons
We may collect personal information about you when you use and access our Services (including our website and/or app).
In addition to personal information, we may collect information about you automatically when you use our Services or visit our website. While we may not use browsing information in respect of our website to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.
We may also use 'cookies' or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device which you use to access our Services. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our websites may not work as intended for you if you do so. If you choose not to receive our cookies, we cannot guarantee that your experience with our website will be as quick or responsive as if you do receive cookies.
The information collected by cookies and web beacons is not personally identifiable, it includes general information about your computer settings, your connection to the internet, for example, the operating system and platform, IP address, your browsing patterns and timings of browsing on the website and geographical location.
Keeping Your Personal Information Secure
We may hold your personal information in either electronic or hard copy form. We take the security of your personal information very seriously and will take reasonable steps to have appropriate physical, technical and administrative procedures in place to help protect your personal information from unauthorised access, use, misuse, interference, loss, modification or disclosure as required by law in Australia.
The precautionary steps we take to protect personal information may include:
adopting measures to protect our computer systems and networks for storing, processing and transmitting personal information;
adoption of procedural and personnel measures for limiting access to personal information by our staff;
regularly reviewing our information collection, storage and processing practices; and secured encrypted servers, password protection for electronic files, multifactor authentication procedures, securing paper files in locked cabinets and physical access restrictions. We also take steps to ensure that the personal information we collect is accurate, up-to-date and complete. These steps may include maintaining and updating personal information when it is apparent that updating is required, or we are otherwise advised by you that your personal information has changed.
Notwithstanding that we use our best endeavours to protect all personal information, we cannot completely guarantee the security of your personal information.
When no longer required, personal information is destroyed or deleted in a complete and confidential manner.
Third Party Links
Our website and apps may contain links to websites, apps or other services operated by third parties. If you click on a third party link, you will be directed to that third party's website, app or service. Such links are provided for convenience and may not remain current or be maintained.
Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, apps or other services and have no control over or rights in those linked websites, apps or other services.
Accessing and managing your personal inform
Right to Access
You have a right, at all times, to obtain from confirmation from us as to whether or not your personal information is being processed by us, where such processing is occurring, and for what purpose.
We will provide you with access to your personal information held by us, unless:
giving access would be unlawful; or denying access is required under any applicable law. If you wish to access your personal information, please contact us at [email protected]
Amendment of Personal Information
If you wish to amend personal information that we hold that is not editable through our Services, please contact us at to request amendment. Depending upon the personal information you seek to access, you may be asked:
to put your request in writing with evidence to verify your identity; and/or to provide further details to assist us in responding to your request in a timely manner.
We will respond to a request for access to personal information within a reasonable period after the request is made (or such other period required by law).
If we elect not to correct your information, we will within a reasonable time (or such other period required by law) notify you of the reason for our refusal, the mechanisms available for you to complain about our refusal and such other matters required by the applicable privacy legislation.
Right to be Forgotten
You have a right, at all times, to have us erase your personal information, and cease further dissemination of your personal information. If you wish to have your personal information deleted, please contact us at [email protected] and we will take all reasonable steps to delete it, unless we are required by law to keep it.
Right to Data Transfer
You have a right, at all times, to require us to provide a copy of your personal information to you, and have such personal information transferred to another party nominated by you. If you wish to have your personal transferred, please contact us at [email protected] and we will take all reasonable steps to do so, unless we are required by law to refuse your request.